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服務無止境 滿意無終點

在競爭激烈、服務為王的市場活動中,客服工作的核心就是圍繞著能否讓客戶滿意,客服工作要以自己的誠心、細心、熱心、耐心以及良好的服務來得到用戶的放心、稱心、舒心、歡心以及用戶的好評,這需要客服人員不斷的提升服務能力關鍵在于服務細節的把握。

作為呼叫中心話務員,我們每天解答著用戶紛繁復雜的問題,難免會遇到情緒激動的用戶,在這種時候我們更應該耐心傾聽,站在用戶的角度,替用戶去思考問題,理解用戶的想法,控制好自己的心態為用戶解決問題。其實往往這個時候用戶要的是一個好的服務態度以及一個好的解決方案,這要求我們努力提升自己,做到態度和藹可親,反應快、應答好,讓用戶滿意。客服工作使得我們呼叫中心的姐妹們都變得富有耐心和有責任,也使得我們變得更堅韌,讓我們更寬容,更美麗。

在一群互幫互助的同事身邊,在一個好的工作氛圍下,原本緊張的客服工作有了很多樂趣。我們會更加努力的將更好的服務傳遞給用戶,使得每一個帶著問題撥打96123的用戶得到滿意。

  • 微笑
  • 流汗
  • 羨慕
  • 流淚

[責任編輯:崔翠翠 許大發]


0
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