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日照:客戶服務部組織“開門紅”綜合營維系統培訓

本網訊 近日,日照分公司客戶服務部組織2019年“開門紅”綜合營維系統培訓,各區縣分公司客服經理、營業廳工作人員和呼叫中心話務員參加培訓。

本次培訓內容涵蓋新媒體系統應用和推廣、客戶服務規范、VIP用戶服務規范及星級評定、營業廳標準化建設四個方面。重點針對“山東有線96123”微客服系統升級之后的新增優化的內容和功能進行詳細講解,分析各區縣分公司2018年宣傳推廣情況,并對下一步的推廣使用工作提出建議和要求。培訓過程中圍繞當前激烈市場競爭環境下如何保戶增收、融媒體發展以及如何利用新興手段創新營銷服務方式,形成營維銷大格局,提升公司服務品牌等方面,闡述了微客服在市場推廣、發展業務的重要性和服務用戶“移動優先”的原則。培訓中通過“頭腦風暴”等環節,加深了大家對知識點的記憶、幫助大家深刻領會微客服與用戶服務的關系。同時在培訓過程中倡議客服人員開展多“一句話”,添“一份情”活動,充分利用與用戶接觸打交道的時機,多說一句“您好,請您以后也可以關注山東有線96123微信公眾號進行咨詢、交費、報修更方便”,主動向用戶宣傳使用微信平臺的便捷。 

通過本次培訓,大家對客服系統及“營維銷一體化”大格局建設有了更深入的認識,堅定了信心、提振了士氣、達到學以致用、知行合一的效果,推動工作再上新臺階,實現2019年工作開門紅。

  • 微笑
  • 流汗
  • 羨慕
  • 流淚

[責任編輯:崔翠翠 許大發]


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