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看世界杯還是山東有線更靠譜
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在奮斗中綻放芳華

她們是山東有線即墨分公司的朵朵金花,她們是服務在一線與用戶親密接觸的“微笑天使”,她們是干起活來雷厲風行的“女漢子”……如果說即墨分公司是一個溫暖的大家庭,那她們則是能頂“半邊天”、善于料理打算的“賢內助”,她們在各自的崗位上書寫著自己別樣的人生,在奮斗中綻放特有的芳華。

“您好,山東有線,請問有什么可以幫您?”一聲聲輕柔的詢問,一聲聲耐心的回答,話務員給用戶送上春風般的溫暖,把無限的距離縮短成心與心的溝通。無須相識,無須相知,沒有鮮花,也沒有掌聲,她們就默默地守候在電話機旁,用最美的聲音為用戶解決問題,對方那一聲真誠的“謝謝”是她們最滿足的收獲。

“送人玫瑰,手有余香”,也許有家庭瑣事的煩惱,也許會遇到用戶的抱怨,可是因了那些溫情的瞬間,讓她們一踏上工作崗位就以飽滿的熱情和暖心的服務堅守在三尺柜臺。

“唯有奮斗,才能不負青春的印記;唯有堅守,才能不負有線的承諾”,城北服務站的“服務之星”孫艷雨在與用戶打交道過程中,注意琢磨自己所說的每一個措辭,確保用戶能夠理解和接受;遇到老年人辦理業務時就拿出十二分的耐心,認真傾聽老人的需求,推薦適合用戶的產品。這樣無悔的付出,她收獲了用戶的信任,也遇到了更加自信的自己。

“張大爺,您別著急。我這就過去看看到底是什么問題……” 話說著人就往用戶那里趕。這是即墨分公司第一位女站長,也是唯一一位女站長孟麗娜。在有線這個行業干了整整二十年,多少次風雨里,帶領站上工作人員義無反顧地沖在一線,為用戶排憂解難;多少個炎炎夏日,不懼炙烤,換線修纜揮汗如雨;多少個日日夜夜,在田間巷尾,爬桿下井,用無悔的堅守和擔當換來了用戶家中信號通暢、合家歡樂。

因那顆初心,她們奔跑在奮斗的路上,始終以美好的姿態,迎接每一天初升的太陽。梧高鳳必至,花香蝶自來,芳華在奮斗中綻放。

  • 微笑
  • 流汗
  • 羨慕
  • 流淚

[責任編輯:崔翠翠 許大發]


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