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梁山:新春用戶大拜訪 團隊攜手創輝煌

迎新春看春晚,首選山東有線。結合集團“新春用戶大拜訪”活動,梁山分公司在系統中導出所有沉默用戶信息,地毯式撥打沉默用戶電話,利用跟用戶電話溝通的短時間,充分發揮營銷話術,介紹續費半價優惠限時活動,引導用戶續費。

梁山分公司各營業廳堅持每天撥打當天到期用戶電話,提醒續費;同時對五天未續費的用戶再次撥打電話聯系,保持對用戶不間斷的跟蹤催費。對路途遙遠或工作繁忙不方便直接到營業廳續費的用戶,采取上門收取或添加微信為用戶進行全方位續費服務,營業員添加的用戶微信少則幾十,多則一二百戶,在微信里直接為用戶續費、介紹業務、指導下載APP、暫停開通、排除小故障等。

每個營業員秉承為客戶服務的理念,堅持微笑服務,認真履行“首問責任制”,為客戶提供優質、快捷的綜合服務,并滿足客戶需求。 細心周到的服務,贏得了用戶的好評,加強了用戶的黏度,也樹立了有線人的正能量形象,取得了社會效益和經濟效益雙豐收。

拳鋪鎮、館驛鎮、馬營鎮等社區是農網用戶較為集中的地方,多年的下村入戶,公司與這些村子的村委保持了長期良好的合作關系,在集中收費中,他們給予了高度配合和極大幫助,各村主任在村委大喇叭一遍一遍通知村民續費;村會計義務為有線電視做宣傳,為意向轉網的村民介紹有線惠民套餐。

隨著梁山城市的發展,城市改造造成城區部分區域電力中斷,導致部分片區電視信號的中斷,梁山分公司加班加點,積極配合供電公司恢復電力供應,保障用戶晚上正常收看到電視節目。

梁山分公司全體員工以優質、方便、規范、真誠的服務理念來開展工作。以點帶面,及時優質的服務帶動了梁山分公司用戶新裝和續費用戶數量的提升,用自己的努力塑造了山東有線服務新形象,更加有力的提升了山東有線的品牌知名度。

梁山3

梁山2

梁山1

  • 微笑
  • 流汗
  • 羨慕
  • 流淚

[責任編輯:崔翠翠 許大發]


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