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經區:“刷臉”營銷保用戶

本網訊 1月9日晚,威海經區分公司營業員譚寧寧和搭檔一起到轄區的商戶走訪,走到四方旅館,一進門譚寧寧就發現這位用戶是之前在她那里辦理過業務的劉先生,譚寧寧馬上和用戶打招呼,此時用戶也認出了譚寧寧,通過攀談,譚寧寧了解到劉先生經營著這家旅館,為了節省費用有5個房間使用的網絡電視,不僅收視效果不好,而且報修困難上門服務遲緩,屢屢有顧客投訴。譚寧寧了解了這個情況之后,建議劉先生選擇數字電視,并且從用戶角度考慮其經營的旅館受旅游淡旺季影響較大,當場電話申請給予一定的收視費優惠,劉先生非常滿意當即決定更換成數字電視,第二天便去營業廳辦理了入網手續。

辦理業務時,劉先生跟譚寧寧說“這筆業務很大原因是因為你我才辦理的,你的服務那么貼心,我很相信你。”原來,大約兩年前該用戶來營業廳辦理業務時譚寧寧便將自己的聯系方式留給用戶,用戶遇上信號有問題或者不會操作時都會直接找譚寧寧,譚寧寧總會用心幫忙溝通服務好,每隔一段時間她還會通過微信主動問詢用戶的使用情況,一來二去就成了好朋友。就這樣營業員譚寧寧完成了一筆“刷臉”營銷。

“山東有線,服務無限”不是一句口號,更踐行在每位有線人身上,他們總是把用戶的事當成自己的事來對待,以心交心換來用戶的信任與支持。

  • 微笑
  • 流汗
  • 羨慕
  • 流淚

[責任編輯:崔翠翠 許大發]


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