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服務密碼

朋友到北京出差時,把移動的手機卡丟了。到營業廳補卡,因為沒帶身份證,營業廳工作人員說,除了身份證別的證件都不行。朋友無奈,出差歸來后,到當地營業廳補卡,營業廳工作人員要求提供服務密碼,因為這張手機卡是在北京辦理的,在外地補卡必須提供服務密碼,朋友試了幾次密碼都不對。工作人員說,如果本人帶著身份證到辦理地補卡就不需要提供服務密碼了。朋有機會再次到北京出差,趕緊到營業廳補卡,工作人員又要服務密碼,不能提供,就只能登記下,兩周后再來補,補卡何以難哉?咨詢10086:有的營業廳補卡要提供服務密碼有的不要,是各營業廳的規定。服務密碼啊!你服務了誰?

什么是用戶期待的服務呢?服務若只如初見。

初辦手續簡化,再服務手續繁瑣或久拖甚至無應答,是我們的切身感受。

好的服務,一是服務手續簡單快捷統一,二是沒有服務。

沒有服務是最好的服務,免服務的時間越長越是好的產品。使用格力的空調十幾年了沒有見過維修人員,是格力一直追求的“沒有服務就是最好的服務”的結果。把精力用在打造產品質量,把問題消化在車間,減少報修工單,降低維修成本。維修人員的服務精力和熱情提高了,服務水平自然提升了,形成良性互補,最終打造了格力品牌。

有競爭力的商家,服務意識體現在高質量的基礎建設,路堅強,信號才堅強,是無服務的先期保證;標準的統一,簡捷的手續,像拉用戶入網一樣的服務,這才是好的服務密碼。

  • 微笑
  • 流汗
  • 羨慕
  • 流淚

[責任編輯:崔翠翠 許大發]


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